Due to potential supply issues, labor uncertainties, and unpredictable weather, we request that you allow us flexibility and are prepared for our possible arrival well in advance of your chosen date. We will alert you via text before any early arrival.
With this in mind, 3 weeks before your chosen date, please ensure the following:
No, the pool opening is the process of getting the pool up and running with some initial product treatment to kick start the water quality. The pool will need to circulate for at least 12 hours before you can even get accurate readings on things like pH, alkalinity, and salt levels. This is why we encourage you to do the “pool opening” as early as possible. That way you can get any needed clean-up and clarity issues resolved and have the pool swim ready for that first nice weekend.
No, we will simply make the pool ready for your scheduled date if that is the case.
Depending on weather, available crews, etc, 3 weeks prior to selected date is possible.
If you have a submersible pump that you can place on the cover to start pumping it off that is very helpful. If not, just let us know once the ice on the cover has thawed so we can try to get a jump on pumping it off. Once the cover is pumped off, put a hose under the cover and start adding water to the pool until it is at normal level.
If you plan to remove the cover yourself: it may be left on the pool and we will access the in-pool fittings ourselves, or you may remove the cover before our arrival. Given the deep frost this year, it may be beneficial to remove the cover early.
If you request cover removal by us with your pool opening, it may be left in place.
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When you schedule service, we’ll ask for a credit card to hold the appointment. No charges will be placed on your card until the day following the service call. If you prefer, you may pay the technician on site, but a card is required to set up the job.
A confirmation email will be sent to you when service is scheduled.
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