At a company function some time ago, co-owner Mike Pearson summed up our service philosophy when he stated:
We believe that our obligation INCREASES with the completion of the pool installation or a spa delivery. Our service operation and the newest industry technology can be complicated; our accountability is not. We are either doing the right thing or we are not. Let's always do the right thing for our customers. If mistakes are made, we will make them right. No exceptions.
In the spirit of that statement, we continually train and certify our employees not only in our product lines but in the philosophy of our culture. When you set up service with Performance Pools, you have the peace of mind knowing that a certified, trained, and insured technician under the umbrella of Performance Pools will be in your backyard. We do not use independent sub-contractors, which unfortunately is becoming more common in the industry. We drug test our employees and reward good work and positive customer comments.